01 Shipping
Orders ship within 1-2 business days (excluding weekends and holidays). Processing may take longer during peak periods.
U.S.: Standard: 5-7 business days; Express: 1-3 business days. International: Standard: 10-20 days; Express: 3-5 business days.
U.S.: Free shipping on orders over $50; $7 for orders under $50; $20 for express. International: Free shipping on orders over $75; $10 for orders under $75; $25 for UPS expedited shipping.
Yes, we ship worldwide.
A tracking number will be provided once your order ships. For assistance, contact support@dimaeyewear.com.
Contact support before the order ships. After shipping, address changes may incur a $20 reroute fee and depend on carrier availability.
Tracking information will be provided via email as soon as your item is in transit.In the event an incorrect shipping address is provided,please notify us by email atsupport@dimaeyewear.comimmediately.The option to reroute is dependent on carrier options and is not guaranteed.A reroute fee of $20 will be collected per address options and is not guaranteed.A reroute fee of $20 will be collected per address change.Please note if the reroute is successful it will delay the expected delivery date.
Please note that you may ship to a hotel or a temporary location but we encourage you to order and ship to your primary home or work location.DIMA does not offer package rerouting,pick-ups,or refunds on items that have been shipped to hotels or other temporary locations.Please make sure that you will be at your hotel at the time of delivery to ensure that your product is received.
If your order has been lost in transit, please contact us and we will guide you on the next steps to locate it.
After an order has been delivered to the correct shipping address, we are not responsible for lost or stolen packages. Please ensure your delivery address is secure and that someone will be available to receive the package.
We're sorry about that ! If you have received a damaged or incorrect item,please contactsupport@dimaeyewear.comwith a photo of the damage or incorrect frame as well as your order number.We will be sure to rectify the situation as soon as possible!
We will try to accommodate any changes to your order,however,a request must be made before your order has been processed.Please reach out to us ASAP by email atsupport@dimaeyewear.com,so that we can correct your order prior to shipment.
If your order has been lost in transit, please contact us and we will guide you on the next steps to locate it.
After an order has been delivered to the correct shipping address, we are not responsible for lost or stolen packages. Please ensure your delivery address is secure and that someone will be available to receive the package.
02 Returns & Exchanges
We want you to be completely happy with your purchase. If, for any reason, you are unsatisfied with your order,here is what you need to know :
- Non-prescription products can be returned up to 30 days from the date of purchase
- Items purchased on our clearance sale page are not eligible for returns or exchanges
- Items must be unworn (a quick try on is fine of course), in the state you received them, and in the original packaging
- Return items must be sent back within 10 days of initiating your return with the label provided.
- International returns: Customers must cover the cost of return shipping and are responsible for all duties, taxes, or brokerage fees associated with the order. International orders are not eligible for exchange.
- Free shipping for all U.S. returns and exchanges only. We currently do not provide free shipping on returns shipped outside the U.S. This includes Canada.
- Exchanges of equal or lesser value are free. We offer up to 2 exchanges. If unhappy with 2nd exchange we will offer a refund
- International exchanges are not offered.
Please use the link below to start your return. As always please feel free to reach out to us via email, chat, or phone if you need any assistance!
Your returns and exchanges are free of charge for U.S. orders only. Unfortunately, we currently do not offer free shipping on returns for orders placed outside of the U.S. This includes Canada.
**Please do not send returns back without checking in with our teamsupport@dimaeyewear.com
as it will delay the refund process
U.S.: Free returns and up to 2 exchanges per order. International: Customers cover return shipping; exchanges are not available.
Exchanges: 3-5 business days; Returns: 7-10 business days; refunds may take up to 10 business days to process.
Please email us atsupport@dimaeyewear.comwith the purchaser's full name and the names of the items you'd like to return.Frames that are received as gifts are only eligible for an exchange or store credit.Items must include all original packaging!
03 Warranty & Repairs
Warranty does not cover scratches on the lenses or frames, stretching of the frames or accidental damage caused through general use. Scratches on lenses and frames are considered wear-and-tear and are not covered under warranty.In the event of warranty approval,claims are eligible for a one-time replacement of the original item and are not considered an exchange.If you believe your issues falls under our one-year warranty,please use the link below to initiate your warranty claim.Feel free to contact us via email,chat,or phone for any assistance.All of the following information is required for your warranty to be approved :
- A detailed description of the manufacturing issue
- Several photos clearly displaying the defect,along with the style SKU/number located on the inside of one of the temples.
Contact support@dimaeyewear.com with photos and your order number, and we’ll resolve the issue quickly.
04 Payment
We currently accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay. Coming Soon: Afterpay (4-installment payments) and Klarna.
1. Please be sure that the code has not expired.
2. Please be sure that the code meets the conditions of use. Some codes are only available for certain selected items or require more than a specific price.
3. Please kindly note that some promo coupon codes only apply to full priced items, they will not apply to an item that is on sale.
The money will be taken immediately once it is authorized. An email will be sent to you to confirm your order. But if your card is not authorized or is under the status of pre-authorization, payment will not be taken. You may contact your bank or card issuer to authorize the payment. Please note that even if a payment isn't authorized, the transactions with DIMA will still continue. This occurs because some card issuers still hold the funds for a short period of time. We will process your order once we receive the payment, or you can choose to cancel the unpaid DIMA order.
Payment may be declined for several reasons since you paid via different payment methods.
If you paid via PayPal, and your payment was declined, you may need to:
.Confirm the email address associated with PayPal.
.Update the expiration date or billing address associated with your credit or debit card.
.Confirm your credit or debit card so we know you’re the card owner.
.Go through a security check so we can confirm your identity.
.Resolve a limitation placed on your account.
If you have trouble paying via credit card:
Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or your card is not suspended by the bank for a review.
In the case that your payment is still refused, we suggest you try another card at checkout or pay us via PayPal.
If you want to know further information about being declined, you are suggested to contact the payment method provider directly.
05 Product Care & Materials
We currently offer lenses that provide 100% UVA and UVB protection, ensuring your eyes are well-shielded from harmful rays while you enjoy the outdoors.
Yes, we have a diverse range of styles and frame shapes to suit different face shapes.
Yes, all our sunglasses are designed to provide 100% UV protection.
Yes, you can get prescription lenses for our frames.
Our frames are crafted from high-quality handmade acetate, ensuring durability and a stylish appearance.
To clean your sunglasses, use a microfiber cloth and lens cleaner specifically designed for eyewear.
We are committed to sustainability and use eco-friendly practices in our production processes whenever possible.